Terms of service

Overview

This website (“Website”) is operated by Drina Foods Private Limited. Throughout the website, the terms “we”, “us” and “our” refer to Drina Foods Private Limited.

By visiting our Website, placing an order, or otherwise using our Website and services, you agree to be bound by these Terms of Service (“Terms”), along with our Privacy Policy, Shipping Policy, and Refund Policy, as may be updated from time to time.

If you do not agree to these Terms, you should not access or use this Website.

We reserve the right to update or modify these Terms at any time by posting the revised version on this Website. Your continued use of the website after such changes are posted shall constitute your acceptance of the revised Terms.

Eligibility and use of website

By using this Website, you represent that you are competent to enter into a binding contract under applicable law. If you are using this Website on behalf of another person or entity, you represent that you have the authority to bind such person or entity to these Terms. You agree to use this Website only for lawful purposes and in a manner that does not violate any applicable law or infringe the rights of any third party.

You must not use this Website for any unlawful, fraudulent, or abusive purpose; upload, transmit, or introduce any virus, malware, or harmful code; interfere with the proper functioning or security of the website; or copy, scrape, reproduce, or exploit any part of the Website for unauthorized commercial purposes.

Products

We make reasonable efforts to ensure that product descriptions, images, ingredient information, prices, and other content on the Website are accurate and up to date. However, we do not warrant that all information on the website is always complete, current, or error-free.

As our products are food items made using natural ingredients, minor variations in colour, texture, taste, packaging, or appearance may occur and shall not by themselves be treated as defects.

All products are subject to availability. We reserve the right to modify, discontinue, or limit the quantity of any product at any time without prior notice.

Orders and Acceptance

When you place an order on our Website, you are making an offer to purchase the selected products. Your order shall be deemed accepted only when it is confirmed by us. We reserve the right to refuse, cancel, or limit any order at our sole discretion, including in cases involving: product unavailability; errors in pricing, descriptions, or other information; suspected fraudulent or unauthorized transactions; or incomplete or incorrect customer information.

If your order is cancelled after payment has been received, the amount paid shall be refunded in accordance with our Refund.

Pricing and Payment

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated. Prices are subject to change without notice. You agree to provide accurate, complete, and current billing, shipping, and payment details for all purchases made through the website. We are not responsible for any delay, failed delivery, or loss arising from inaccurate or incomplete information provided by you. We reserve the right to correct any pricing or typographical errors and to cancel orders placed for products listed at an incorrect price.

Shipping and Delivery

We will make reasonable efforts to process and dispatch orders within the timelines stated on the website or otherwise communicated to you. However, all shipping and delivery timelines are indicative only and are not guaranteed. Shopify guidance also expects merchants to communicate shipping and processing information publicly and to inform customers of order delays or changes. We shall not be liable for delays caused by courier partners, weather conditions, local disruptions, regulatory issues, or other circumstances beyond our reasonable control. Risk in the products shall pass to you upon delivery to the address provided by you.

Refunds, Replacements and Cancellations

All refunds, replacements, cancellations, and related matters shall be governed by our Refund Policy available on the Website. As our products are perishable food items, returns are generally not accepted once the order has been delivered, except as specifically provided in the applicable policy.

Intellectual Property

All content on this Website, including but not limited to text, logos, product names, product descriptions, images, graphics, layouts, designs, and other materials, is owned by or licensed to Drina Foods and is protected under applicable intellectual property laws. You may access and use the Website only for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, publish, transmit, display, or otherwise exploit any content from this Website without our prior written consent.

Third-Party Services and Links

Our Website may contain links to third-party websites or may use third-party service providers, including payment gateways, logistics partners, and website hosting providers such as Shopify. Shopify’s terms state that the contract of sale is between the merchant and the customer, not Shopify as marketplace operator.  We are not responsible for the content, availability, practices, or policies of any third-party websites or services. Your use of such third-party websites or services shall be at your own risk.

Privacy

Your submission of personal information through the Website is governed by our Privacy Policy. Where the Website is hosted or powered through third-party platforms or services, certain information may also be processed by such service providers in accordance with their applicable policies and systems.

User Feedback and Submissions

If you send us any reviews, feedback, suggestions, ideas, testimonials, or other content, you agree that we may use, reproduce, publish, or display such content for business, marketing, or promotional purposes, without payment or restriction, subject to applicable law. You agree that any content submitted by you shall not be unlawful, defamatory, misleading, obscene, infringing, or otherwise objectionable.

Disclaimer

This Website and all products and services made available through it are provided on an “as is” and “as available” basis, without any representation or warranty of any kind, except as required under applicable law.

We do not guarantee that: the Website will always be available, uninterrupted, secure, or error-free; the information on the Website will always be accurate or complete; or the Website will be free from technical issues, bugs, or downtime.

Limitation of Liability

To the fullest extent permitted by applicable law, Drina Foods, its proprietors, directors, employees, affiliates, agents, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with: your use of or inability to use the Website; any delay or failure in delivery; any technical error or interruption on the Website; or any unauthorized access to or alteration of your information. In any event, our total liability in relation to any claim shall not exceed the amount actually paid by you for the specific order giving rise to such claim.

Indemnity

You agree to indemnify and hold harmless Drina Foods, its owners, affiliates, employees, agents, and service providers from and against any claims, liabilities, damages, losses, costs, or expenses arising out of:  your breach of these Terms; your misuse of the Website; or your violation of any law or rights of a third party.

Termination

We reserve the right to suspend, restrict, or terminate your access to the Website at any time, without prior notice, if we believe that you have violated these Terms or any applicable law. Any rights and obligations which by their nature should survive termination shall continue to remain in effect.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or use of the website shall be subject to the exclusive jurisdiction of the courts at Faridabad, Haryana.

Contact Information

For any questions regarding these Terms of Service, please contact us at:

Drina Foods Private Limited

Email: drinafoods@gmail.com