Privacy policy

PRIVACY POLICY

At Drina Foods (“Drina Foods”, “we”, “us”, or “our”), we value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with us.

This privacy policy is intended to be read together with our ‘Terms of Service’ and any other policies made available on our website.

Personal Data

Depending on how you interact with us, as part of the buying and selling of our products, we may collect your personal information like your name, address, phone number and email address.

When you browse our website, we may also automatically collect certain technical and usage information, such as: IP address; browser type and version; date and time of access; pages viewed; referring website or source; session and browsing behaviour on our website.

Consent

By providing your personal information to us, using our website, placing an order, or otherwise interacting with us, we imply that you consent to the collection and use of your personal data in accordance with this Privacy Policy, to the extent such consent is required under applicable law.

Where we seek your consent for a specific purpose, such as marketing communications, you may withdraw that consent at any time by contacting us or using the unsubscribe option provided in the communication.

Withdrawal of consent will not affect processing already undertaken on the basis of consent before such withdrawal, and it may affect our ability to provide certain services to you where such processing is necessary.

Sharing of Personal Data

We do not sell your personal data. However, we may share your personal data with trusted third parties only where reasonably necessary for the purposes described in this Privacy Policy, including: payment gateway and payment processing partners; logistics, courier, warehousing, and delivery partners; website hosting, cloud storage, analytics, and technology service providers; customer support and communication service providers; professional advisers such as lawyers, accountants, auditors, or consultants; government authorities, regulators, law enforcement agencies, or courts, where required by law or for protection of our legal rights.

Payment related

When you make a payment on our website, the payment may be processed through an external payment gateway or payment service provider. We generally do not store your full card details, CVV, UPI PIN, or similar payment credentials on our servers. Payment data is processed by the relevant payment partner in accordance with its own privacy practices and security standards.

Cookies and similar technologies

We may use cookies, pixels, tags, and similar technologies to help our website function properly, remember user preferences, improve user experience, analyse traffic, and support marketing efforts where applicable.

Third-Party Services and Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or policies of such third parties. Once you leave our website or interact with a third-party service, your information will be governed by that third party’s terms and privacy policy. We encourage you to review the privacy policies of all third-party websites and service providers you interact with.

Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including, fulfilment of orders and customer support; compliance with tax, accounting, legal, or regulatory requirements; dispute resolution; enforcement of our agreements and rights; fraud prevention and security. Once personal data is no longer required for these purposes, we will delete, anonymise, or securely dispose of it in accordance with applicable law and internal retention practices.

Business Transfers

If Drina Foods undergoes a merger, acquisition, restructuring, sale of assets, or other business transfer, your personal data may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.

Compliance with Law

We may collect, use, preserve, or disclose personal data if we believe such action is necessary to: comply with applicable law, regulation, court order, or lawful request; protect and enforce our rights, property, or safety; investigate fraud, security incidents, or policy violations; protect the rights and interests of our customers, business partners, or the public.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, legal requirements, or privacy practices. Your continued use of our website after such update will be subject to the revised Privacy Policy. Where required by applicable law, we will provide additional notice of material changes.