Refund policy

Refund, Replacement and Cancellation Policy

At Drina Foods, we take great care in preparing and delivering our products. Since food items are perishable in nature, we do not accept returns once an order has been delivered.

Refunds or replacements may be provided only in the following cases:

1. the product delivered is damaged;
2. the wrong product is delivered;
3. the product is lost in transit or the order is not delivered; or
4. the ordered product is unavailable after payment has been made.

To request a refund or replacement, customers must contact us within 24 hours of delivery and may be required to share photographs of the product and packaging.

Approved refunds will be processed to the original mode of payment within 5–7 working days. Replacement requests, if approved, will be processed subject to product availability.

We reserve the right to cancel any order at our sole discretion. In such cases, any amount already paid will be refunded to the original payment method.

For any queries, please contact us at drinafoods@gmail.com.